Shipping policy
Kaeros Shipping Policy
Effective Date: 04/24/2025
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🔄 Order Processing Time
All orders are processed within 2–4 business days unless otherwise stated.
Orders placed on weekends or holidays are processed on the next business day.
**Note for Preorders:**
Items marked as **preorder** will have **separate production timelines**. Estimated production and fulfillment time will be clearly listed on the product page.
We will keep you updated at key stages of the preorder process, including production start, completion, and shipment.
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🕰️ Built In Silence Preorder System (Early Access)
Our launch collections — including the **Built in Silence** drop — are offered via **preorder**. Estimated preorder timeline is:
- **Preorder Window:** Late May – Mid-July (Tentatively)
- **Production Begins:** Immediately after preorder closes
- **Shipping ETA:** Within 4–6 weeks after production begins
As a thank you, the **first 50 orders** will receive priority shipping once production completes.
If you are uncomfortable with preorder wait times, we encourage waiting until the product is in-stock for standard shipping, or signing up for the early access. Early access will ordered in advance and shipped sooner than the rest of the preorders. This is valid only for the first 25-50 orders.
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🚚 Shipping Rates & Delivery Estimates
| Region | Rate | Estimated Delivery Time |
|---------------|---------------------|--------------------------|
| U.S. Domestic | Flat Rate: $5.95<br>Free Shipping on orders $100+ | 3–7 business days after dispatch |
| International | Calculated at checkout | 7–21 business days (varies by destination & customs) |
Note: Delivery time does **not include processing or preorder production time.**
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🌍 International Shipping
Kaeros currently ships to select countries outside the U.S.
International customers are responsible for any **customs fees, import duties, VAT, or taxes** applicable to their order.
We are not responsible for delays due to customs clearance or international carrier disruptions.
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🧾 Shipping Confirmation & Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
If your tracking number doesn’t update within 72 hours, please contact our support team at [support@wearkaeros.com](mailto:support@wearkaeros.com)
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## 📦 Shipment Delays
While we do everything possible to meet estimated timelines, Kaeros is not responsible for shipping delays caused by:
- Carrier service disruptions
- Natural disasters, extreme weather, or global health events
- Customs clearance or import regulations
- Production delays during high-demand periods (preorders)
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🔁 Undeliverable & Returned Packages
If a package is returned to us due to:
- Incorrect or insufficient address
- Failure to collect package after delivery attempts
- Refused delivery
...you will be notified via email. You may request reshipment (with additional shipping cost) or receive store credit (minus original shipping cost).
Kaeros is **not responsible for packages lost due to incorrect addresses** provided at checkout. However, you may reach out to support@wearkaeros.com to see what available accommodations we may have available.
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🛑 Lost, Stolen, or Damaged Packages
Kaeros is not liable for:
- Lost or stolen packages marked as "Delivered" by carrier
- Packages delayed or lost in transit by USPS, UPS, FedEx, or international partners
- Packages damaged during transit (please file a claim with the carrier)
If you purchased shipping protection at checkout, follow the claim instructions included in your confirmation email.
For help or questions, contact us at [support@wearkaeros.com](mail to: support@wearkaeros.com)
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⚖️ Legal Disclosures
- This shipping policy is governed by and interpreted under the laws of the State of Florida, USA
- Kaeros reserves the right to update, modify, or change this policy at any time without prior notice
- By placing an order on our website, you agree to the terms outlined in this Shipping Policy
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📩 Questions?
We’re here for you.
Email us at [support@wearkaeros.com](mail to: support@wearkaeros.com) with any concerns about your shipment, preorder status, or fulfillment.
We appreciate your patience and trust as we build this brand in motion — silently, purposefully, and with you.
Built In Silence. Moved With Purpose. Delivered With Care.